Frequently Asked Questions
Everything you need to know about your vinyl collection and orders.
How do you ensure records aren't damaged during shipping?
We use premium, corrugated cardboard mailers specifically designed for vinyl records. Each shipment includes corner protection and extra padding to prevent warping or sleeve damage during transit.
What is your return policy for opened vinyl?
We accept returns on defective or warped vinyl within 30 days of purchase. For change-of-mind returns, the item must remain in its original, unopened shrink wrap.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
Do you offer pre-orders for upcoming releases?
Yes, we frequently offer pre-orders for highly anticipated albums. Please note that any items ordered alongside a pre-order will ship together once the pre-order item is officially released.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my shipment?
Absolutely. Once your order is dispatched, you will receive an automated email containing your tracking number and a link to monitor your package's progress.